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Secretaries

Pauline Spaven (based at Moss Valley)

Trisha Kew (based at Gosforth Valley)

Our secretaries are responsible for dealing with referrals and the administration of documents received from hospitals & other external providers.

Office Supervisors

Liz Morton (based at Gosforth Valley)

Helen Thomas (based at Moss Valley)

Our office supervisors are responsible for the team of administration assistants to ensure we provide an effective & efficient service to our patients and external colleagues.

Administration Assistants / Receptionists

Sylvia Abdy (based at Moss Valley)

Kay Straker (based at Moss Valley)

Trina Norcliffe (based at Moss Valley)

Mel Hurst (based at Moss Valley)

Rachael Wainwright (based at Moss Valley)

Abbie Smith (based at Moss Valley)

Dianne Leonard (based at Moss Valley)

Amy Kealey (based at Moss Valley)

Kate Brooks (based at Moss Valley)

Ruth Moore (based at Gosforth Valley)

Aminah Malik (based at Gosforth Valley)

Emily Martin (based at Gosforth Valley)

Kay Whitehead (based at Gosforth Valley)

Our administration team are the first point of contact for patients. Their duties include:

  • Appointments
  • dealing with patient enquiries
  • repeat prescriptions
  • answering the telephone
  • scanning & data input
  • contacting patients as necessary
  • dealing with incoming mail & reports
  • administering recalls for regular checks
  • other general administrative duties

We are currently working to align our processes across the two sites and will increasingly be utilising our administration team to carry out integrated work for patients registered at both of our sites. It is therefore increasingly likely that patients will speak to staff from both sites. Our staff have access to the same information no matter where they are based.

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