Appointments

Do you need an appointment?

Urgent appointments

If your problem is less urgent, you may have to wait for the next routine appointment. However, if the problem worsens and becomes urgent, please let us know.

  • phone us, Monday to Friday from 8am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

We are happy to give advice over the phone. Call the surgery and request a routine telephone appointment with the doctor or practice nurse. We will offer you the next available routine telephone appointment, although this is unlikely to be the same day, unless it is for an urgent problem.

To request a routine appointment in the next 7 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

Appointments are for 10 minutes and are for one patient only. 

Although you are registered with a specific doctor, you may see any available doctor or nurse within the practice. This means that you can choose to see someone in the practice who has a special interest in your type of condition.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

We are happy to give advice over the phone. Call the surgery and request a routine telephone appointment with the doctor or practice nurse. We will offer you the next available routine telephone appointment, although this is unlikely to be the same day, unless it is for an urgent problem.

Cancelling or changing an appointment

Unfortunately as a result of late attendances and the adverse impact this has on the practice, we may be unable to honour your appointment if you arrive more than 5 minutes late. If you think you may struggle to arrive on time for an appointment, please let us know as soon as possible. It may be necessary for you to re-book another alternative appointment.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us, Monday to Friday from 8am to 6pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs
It is the policy of this practice to respect the privacy and dignity of our patients.

If you would like a chaperone to be present during a physical examination by a doctor, or any other health professional you may be consulting at the surgery or if you would prefer to be examined by a doctor or health professional of the same sex as yourself, please let us know and we will do our best to comply with your wishes. 

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse or another member of the community team if you are referred by your GP.