PPG Minutes 20/07/2023

Date: 20 July 2023 @ 6:30pm
Location: Moss Valley Medical Practice

Attendance & Apologies received

Present:Apologies:
Glyn Jones (Chair)
Carol Mason (Practice Manager)
Wendy Jones
John Needham
Andrew Loughran
Shelley Hinson
John Hutchinson
Mary Milner
Helen Lane
Gavin Williamson
Adrian Hubbard		Pat Boyle
Margaret Askham
Sarah Bond
Andrew Watson
Apologies were received from members (these are noted – see above).
The minutes were approved as an accurate record with a minor amendment.

Apologies had been received from Adrian Hubbard.
  • A new recording for the telephone has been completed and is awaiting upload.
  • Profiles of new starters should be available first week in August.
  • The next newsletter will be produced before the next meeting.
  • The update on Network PPG has not yet been completed. Will hopefully be available for the next meeting.
  • Next meeting date has been agreed for Monday 18th September at GV to allow Dr Gupta to attend.

Practice Update

Thanks to CM for presentation of Practice Update; a copy of the slides sharing the information is below:

New cohort of GP Registrars starting with us from August:

Dr Zin Htun (currently at GV moving to MV)

Dr Kemi Mjiyagbe (MV)

Dr Samuel Olowakandi (currently at GV moving to MV)

Dr Emmanuel Aniki (GVMP)

Dr Benjamin Cumberland (GVMP)

Dr Seyi Olanipekun (GVMP)

Dr Jasmin Rea (GVMP)
Ruth (Secretary Team) moving base to Gosforth Valley (from Moss Valley)

Nurse Connie is now married! (No change of name)
Outgoing Registrars
Patient Administrator – 18 hrs per week (Mon/Wed) at MV

Practice Nurse – 30 hrs per week at MV
Increased Mental health
Practitioner availability (PCN)
Capacity and Access Plan

Staff Wellbeing

Revisiting our Mission, Vision and Values with staff
Covid vaccinations – 71% uptake (74% across PCN – highest uptake of all PCNs in Derby and Derbyshire)
Flu, Covid and Shingles Vaccine Clinic – Tuesday 26 September 2023


Q & A Session with Gavin Williamson, Pharmacist Partner
GW answered questions from members of the PPG in relation to a variety of pharmacy-related questions and took members through some of the processes and policies in place at the practice. This included clarification on self-care over-the-counter medication, where GW shared a ling to the Derbyshire Medicines Management and Clinical Policies webpage (Self Care (derbyshiremedicinesmanagement.nhs.uk).

Friends & Family Data, GP National Survey 2023, Compliments and Complaints
CM shared with members of the PPG the 2023 GP National Patient Survey results, which had only recently been received – the results were incredibly positive:

Friends and Family Data, GP National Patient Survey 2023 - Compliments and Complaints
Friends and Family Data, GP National Patient Survey 2023 - Compliments and Complaints
Friends and Family Data, GP National Patient Survey 2023 - Compliments and Complaints
Friends and Family Data, GP National Patient Survey 2023 - Compliments and Complaints

CM went through the number of complaints the practice had received in the last 3-months and identified trends. CM reiterated how much the practice welcomed feedback, as this enabled them to ensure they were doing all they could to make the patient experience a positive one, with the highest levels of care:

Friends and Family Data, GP National Patient Survey 2023 - Compliments and complaints


Finally, the results of the FFT submissions were shared and discussed. CM expressed how pleased they were both with the results, but also with the response rate:

Friends and Family Data results April to June 2023
Friends and family data - comments from patients


Any Other Business

The following items were put forward by members:

  • Screen in waiting room at Gosforth Valley is not working – in hand and will hopefully be resolved soon.
  • Are the practice now carrying out ear wax removal services – confirmed these were now up and running.


Date of next Meeting

Monday 18th September 2023 at Gosforth Valley Medical Practice.